Shipping policy
Domestic Order
| Courier | Cost | Dispatch time |
|
Hong Kong Post Registered Mail
|
FREE on all orders
|
1-2 days from dispatch
|
|
S.F. Express
|
Pay by receiver
|
1-2 days from dispatch
|
Asia
| Hong Kong Post Registered Air Mail | Dispatch time |
|
HK$30
|
4-14 days from dispatch
|
Rest of World
| Hong Kong Post Registered Air Mail | Dispatch time |
|
HK$60
|
7-25 days from dispatch
|
Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.
Do I need to sign for my parcel?
A signature is not required at the moment due to the pandemic but you will still need to be at home to receive your order.
TAXES AND DUTIES
We can not be held responsible for any shipping delays caused by the carrier or the destinations customs department.
GENERAL SHIPPING FAQ
What are your dispatch times?
We are working to ensure you receive your orders in a timely manner while also maintaining the highest standard of health, hygiene and social distancing in line with current government guidelines.
*Our orders are dispatched Monday - Friday, excluding weekends.
Will I get a tracking number?
You will receive a tracking number via email once your order is on the way.
Can I collect my order?
We are able to accept any parcels or collections from our Shop@Taikoo Eslite.
Can I update my address once my order has been shipped?
We cannot update any address details on orders already shipped so please ensure your address is correct and that you will be available to sign and receive your order.